5-hospital health system
Multi-Hospital Oncology Platform Stabilization
5-hospital health system with mixed MOSAIQ/ARIA footprint and escalating interface downtime
Challenge
Frequent message failures and inconsistent oncology workflows were disrupting treatment schedules and executive confidence.
Intervention
Led cross-functional stabilization program: interface validation, incident command model, workflow standardization, and governance reset.
Outcomes
- 42% reduction in high-severity oncology IT incidents in 90 days
- 31% faster issue resolution time across clinical systems tickets
- Restored executive reporting confidence with validated integration dashboards